New Brakes or Broke
I need new brakes for my car. They are kind of pricey, easily running over $500. I called around to some dealers looking at prices for a competitive price to either use or negotiate with my dealer. Here are a few of my conversations:
- The toll-free number had a recording that said it was “not a valid number” when I phoned it.
- The number listed as “Service” put me into an automated attendant queue to hunt for “Service.”
- The toll-free number connected me to a fax line. I do not speak “fax.”
- One dealer would only give me a quote after I provided my customer number. I am not a customer and did not have or need one. He then said to hold for a Service Advisor. I was on hold for a Service Advisor who was not available. Finally, I capitulated and gave my contact information to establish a customer number. Even with the customer number, the auto dealer employee could not quote the price. He then said he would call me back. More than 24 hours later I never received a call.
- I ended up going to my usual dealer. When they opened at 7:30 this morning I was there and could not make the automatic door open to pull in my car. They saw me and opened the door. My brief impatience this morning was probably cranky but the rest was definitely bad customer service.
Make it easy for a new or prospective customer to deal with you. If they cannot easily contact you for inquiries or services, then you lose them as a customer now and forever.
Those are my thoughts. Over to you. Please comment below.
1. Do you think I was cranky or was it bad customer service?
2. Would you go to any of these auto dealers?
3. How do you ensure good customer service?