Categories
Product Development Strategy

Take Product Add Service: Result Is More Profit

Companies have learned that they can add service or convenience to products and raise the price. That higher price includes a larger margin and therefore more profit.

Categories
Branding

How Changes in Perception Impact Your Brand

Factors like crisis, the environment or changing perceptions can dramatically impact a brand.

Let’s take a look at what happened to some brands that faced changed perceptions.

Categories
Branding

Branding: How Crisis Impacts Your Brand

Brand Identity and Brand Equity are important for the future of a company.  To use a sports analogy –Would you rather be the New York Yankees or the Kansas City Royals?

Let’s take a look at what happened to some brands that have endured a crisis.

BRITISH PETROLEUM (BP)

British Petroleum re-branded itself as BP as it spread throughout the world.  They played off the initials by saying “BP” stood for “Beyond Petroleum.”  After, the debacle in the Gulf of Mexico the stock lost almost 50% of its value.

Expected Response: Best estimate is they may re-brand back to Amoco, which they bought in the US and rebranded to BP.

Categories
Customer Service

Let’s Avoid Customer Disappointment

The US economy has continued moving away from manufacturing and towards services.  Certain services and manufacturing can be outsourced and off-shored but not all of them. Let’s take a look at a scenario.

New Microwave – That Is Easy

I recently purchased a microwave oven to replace a broken built-in one.  I did not own the home when the prior microwave, face kit and special air-circulating base were installed.  I knew I was limited by the dimensions of the box where the microwave was built-in

I searched online at the General Electric Appliances site for a microwave that had the correct dimensions.  The name of the series for my microwave had changed so I could not find it that way.  I spent significant time trying to discern what was the correct size and model for my needs.

Categories
Marketing Management

What Are Some Marketing Mistakes That Companies Make?

There was a rich discussion recently among members of the Marketing Executives Group on Linked In.  The topic of debate was Top Marketing Mistakes.

Each company should periodically step back and take a look at their marketing activities.  The following list can be utilized as a checklist for activities that should be stopped.  Let’s see how many of these mistakes you have avoided.  In no particular order are 40 mistakes.