Categories
Marketing Management Public Relations

The Value of Customer Testimonials

Many customers look at paid advertising with a discerning eye while not filtering out those positive mentions generated by Public Relations.

I think of testimonials as having the halo effect of PR but the clout of advertising.

Categories
Product Management Public Relations

How You Can Triple Your Bottom Line

I know it sounds like one of those Multi-Level Marketing (MLM) come ons.  However, the concept of a Triple Bottom Line is catching on with many businesses.

Triple Bottom Line

Triple Bottom Line is voluntary reporting some companies use to measure their ecological and social impact alongside their financial performance.  Utilizing various techniques a company may capture their financial (profit), ecological (planet) and social impact (people).  The triple bottom line becomes 1) financial, 2) ecological and 3) social impact.

Let’s take a look at the three different metrics.

Categories
Marketing Management Product Development

No Matter What You Call Them They Taste Great!!!

Regional preferences, experiences and habits guide our approach to many products like food and drink.  Think of Soda in the Northeastern US, Pop in the Midwestern US and Coke in the Southern US.  All are names for the same product.

Depending on where you live in the Northeast US you enjoy a Hoagie, Hero, Sub or Grinder.  Would you be getting the same or different food when you order?  Often, you would get the same food with a different name.

Categories
Customer Service

Wine Stores: High Price or High Brow?

I recently stopped in a large wine store to purchase a bottle of wine.  The store was conveniently located near my errands.  The customer experience left me a bit chilled.

Cellar or Seller?

The wine industry has been trying to fight its elitist image for a number of years.  The typical method appears to be more friendly and helpful staff.  Eliminate the fussiness.

I went into a store that had “cellar” as part of its name.  The name conjured the image that the wines would be properly cared for in the correct climate conditions.

At my wife’s request, I was seeking a bottle of wine to share during the weekend.  Open to what to buy, I was heartened to see a sign indicating a wine tasting in the “Loft”.

Categories
Product Management

Product Management Manifesto

The 280 Group in Campbell, CA developed a Product Management Manifesto.  It speaks to the many and varied roles of a Product Manager.  I think it captures the essence of what a Product Manager thinks and feels.  Please find it below in its entirety.  The material is copyrighted and used with permission of 280 Group.